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Online Service Request

Notice about Snow Removal

311 Halifax continues to experience extremely high call volumes. Residents should refrain from contacting 311 with snow-related calls. Right now those less urgent inquiries are tying up the phone lines and preventing citizens from calling with more serious issues that need to be addressed.

Our operators work with emergency responders to identify urgent and potential issues with street access during and after a storm. In the event of an emergency and 911 has been dispatched, snow clearing crews will also be contacted if required to provide an efficient and accessible route

Most areas of Halifax saw more than 100 centimetres over the past week, on top of the snow from the weeks prior. We understand that some areas of the city are still narrow, snow-covered and difficult to navigate; however, the targeted timelines outlined in the service standards are developed for an average snowfall. With such a high volume of snow, crews won’t be able to achieve the targeted timelines but will continue working until all streets and sidewalks are open and passable.

For regular updates on clearing, service standards and winter parking ban information, please visit:

Use this application to submit non-emergency service requests via the internet.

  • For urgent issues call 311.
  • For emergencies call 911.

Create a Service Request


  1. Choose a service category.
  2. Choose a service type.
  3. Provide detailed information.

Some service types may required you to enter personal information.

We're continually adding new online self service options.
Check back frequently to see what new services have become available.

Service Categories

Check Service Request Status

If you provided an email address when submitting your service request you can use it in conjunction with your service request number to you to check the status of your request. A service request number was emailed when you submitted the request.

Email Address Service Request Number