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24 results for News in the past 180 days

March 2017

Herring Cove Road - Watermain Repair

Watermain Repairs - 18 hours ago

Halifax Water crews will be undertaking scheduled watermain repairs tomorrow (March 30th) in the inbound lane of Herring Cove Road near the intersection of Williams Lake Road.

Work will get underway at 9am with completion anticipated by 4pm, weather permitting.

Crews will maintain one lane, two lane traffic in the work zone. Experienced traffic control personnel will be on-site to help ensure smooth traffic flow. On site personnel will also maintain communication with local residents and businesses to help minimize disruption. The sidewalk will be closed in the work zone.

Motorists are asked to use alternate routes where possible, to proceed carefully through the work zone and to expect delays. Motorists are also reminded that speed fines double in work zones.

We apologize for any inconvenience this necessary infrastructure improvement work may cause.

For more information on Halifax Water please visit our YouTube channel, follow us on Twitter @HalifaxWater, or call our Customer Care Centre at 902-490-4820.

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Contact:
James Campbell
Communications & Public Relations Coordinator
Halifax Water
902-490-4604


Dispute Resolution Officer for Halifax Water Announced

General News - Mar 21, 2017

Halifax Water is pleased to announce that effective April 1, 2017 Mr. Kulvinder S. Dhillon, MBA, P.Eng., FEC will be the Dispute Resolution Officer (DRO) for Halifax Water customers. Mr. Dhillon has extensive experience including management and regulation of water, wastewater and stormwater service. 

Amendments to the HRWC Rules and Regulations to facilitate the appointment of this position were approved in November 2016 and a recruitment process was conducted by an external agency. The DRO is not an employee of Halifax Water or the Nova Scotia Utility and Review Board, and will independently and objectively review customer complaints that the utility is unable to resolve.

Complaint Process: Customers can contact Halifax Water if they are dissatisfied with the services delivered by Halifax Water. Please feel free to review the rules and regulations which direct Halifax Water service. All complaints must be by phone or in writing (email, regular mail) to:

Halifax Water
Complaints
P.O. Box 8388, RPO CSC
Halifax, N.S. B3K 5M1
Phone – 902-490-4820
Email – Complaints@halifaxwater.ca

If Halifax Water has a complaint and the customer is not satisfied with the response, or feels Halifax Water has not applied the Rules and Regulations fairly, they may formally pursue a complaint with the Dispute Resolution Officer (DRO) at HalifaxWaterDRO@eastlink.ca

Halifax Water General Manager Carl Yates said “Currently, we do as much as possible to proactively resolve customer issues before they escalate to the NSUARB. There are, however, situations where the customer is not satisfied with the end result and wishes to pursue the issue further. With the establishment of this enhanced process, the complaint would escalate to the DRO instead of going directly to the NSUARB. Complaints can still be filed with the NSUARB, but only after they have gone through the DRO process.”

For more information on Halifax Water please visit our YouTube channel, follow us on Twitter @HalifaxWater, or call our Customer Care Centre at 902-490-4820.

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Contact:
James Campbell
Communications & Public Relations Coordinator
Halifax Water
902-490-4604


Glendale Road, Halifax - Watermain Repair

Watermain Repairs - Mar 9, 2017

Halifax Water crews are on-site repairing a watermain on Glendale Road between Edgewood Avenue and Roslyn Road.

It is estimated water service will be restored late this afternoon.

Glendale Road is closed between Edgewood Avenue and Roslyn Road. Experienced traffic control personnel will be on-site to help ensure smooth traffic flow. On site personnel will also maintain communication with local residents and businesses to help minimize disruption.

Motorists are asked to use alternate routes and to expect delays. Motorists are also reminded that speed fines double in work zones.

We apologize for any inconvenience this necessary infrastructure improvement work may cause.

For more information on Halifax Water please visit our YouTube channel, follow us on Twitter @HalifaxWater, or call our Customer Care Centre at 902-490-4820.

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Contact:
James Campbell
Communications & Public Relations Coordinator
Halifax Water
902-490-4604


Halifax Water Does Not Install or Promote Water Treatment Systems

General News - Mar 7, 2017

Halifax Water wishes to again inform its customers that neither Halifax Water nor Halifax Municipality have authorized or approved any company to act on their behalf to install water treatment systems. Water provided by Halifax Water meets or exceeds the Guidelines for Canadian Drinking Water Quality. Where central water service is supplied by Halifax Water, additional water treatment systems are not required.

Halifax Water continues to be contacted by customers with reports of aggressive actions by a water treatment company indicating they are acting on behalf of Halifax Water and/or Halifax Municipality to install water treatment systems. Neither Halifax Water nor Halifax Municipality have authorized or approved any company to act on their behalf to install water treatment systems.

All Halifax Water employees carry an identification badge with their name and employee number; wear Halifax Water branded clothing such as a reflective safety vest, jacket, or hat; and usually drive a Halifax Water branded vehicle. Halifax Water will only knock on a customer’s door to gain access if they have a prescheduled appointment.

Any customers who are approached by individuals selling water treatment systems should ask for full identification including name and employee number in order to confirm their employment.

Customers can contact Halifax Water’s Customer Care Centre at 902-490-4820 to confirm the identity of a Halifax Water employee or if a Halifax Water employee has an appointment to visit their property. Customers canalso contact Halifax Water via email at CustomerService@halifaxwater.ca.

Property owners may contact the Halifax Regional Police at 902-490-5020 should they feel intimidated or their safety is at risk.

For more information on Halifax Water please visit our YouTube channel, follow us on Twitter @HalifaxWater, or call our Customer Care Centre at 902-490-4820.

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Contact:
James Campbell
Communications & Public Relations Coordinator
Halifax Water
902-490-4604


Halifax Water Does Not Install or Promote Water Treatment Systems

General News - Mar 2, 2017

Halifax Water wishes to inform its customers that neither Halifax Water nor HRM have authorized or approved any company to act on their behalf to install water treatment systems. Water provided by Halifax Water meets or exceeds the Guidelines for Canadian Drinking Water Quality. Where central water service is supplied by Halifax Water, additional water treatment systems are not required.

Halifax Water has recently been contacted by customers with reports of aggressive actions by a water treatment company indicating they are acting on behalf of Halifax Water and/or HRM to install water treatment systems. Neither Halifax Water nor HRM have authorized or approved any company to act on their behalf to install water treatment systems.

All Halifax Water employees carry an identification badge with their name and employee number; wear Halifax Water branded clothing such as a reflective safety vest, jacket, or hat; and usually drive a Halifax Water branded vehicle. Halifax Water will only knock on a customer’s door to gain access if they have a prescheduled appointment.

Any customers who are approached by individuals selling water treatment systems should ask for full identification including name and employee number in order to confirm their employment.

Customers can contact Halifax Water’s Customer Care Centre at 902-490-4820 to confirm the identity of a Halifax Water employee or if a Halifax Water employee has an appointment to visit their property. Customers may also contact Halifax Water via email at CustomerService@halifaxwater.ca.

Property owners may contact the Halifax Regional Police at 902-490-5020 should they feel intimidated or their safety is at risk. 

For more information on Halifax Water please visit our YouTube channel, follow us on Twitter @HalifaxWater, or call our Customer Care Centre at 902-490-4820.

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Contact:
James Campbell
Communications & Public Relations Coordinator
Halifax Water
902-476-6885


February 2017

Barrington Street - Sewer System Maintenance

Wastewater System - Feb 28, 2017

Halifax Water crews are onsite undertaking sewer system maintenance in the inbound lane of Barrington Street near the intersection of Cornwallis Street.

The work is scheduled to be complete by at approximately 7pm, weather permitting.

There will be stop and go traffic in the work zone. Experienced traffic control personnel will be on-site. 

Motorists should expect delays, use alternate routes where possible, and proceed carefully through the work zone. Motorists are also reminded that speed fines double in work zones.

We apologize for any inconvenience this necessary infrastructure improvement work may cause.

For more information on Halifax Water please visit our YouTube channel, follow us on Twitter @HalifaxWater, or call our Customer Care Centre at 902-490-4820.

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Contact:
James Campbell
Communications & Public Relations Coordinator
Halifax Water
902-490-4604


Albro Lake Road - Sewer Lateral Maintenance

Wastewater System - Feb 22, 2017

Halifax Water will be performing sewer lateral maintenance on Albro Lake Rd. tomorrow (Thursday, February 23rd).  Albro Lake Rd. will closed between Slayter St. and Victoria Rd.

Work will get underway 9am and is expected to be complete mid/late-afternoon, weather permitting.

Sidewalks will remain open. Experienced traffic control personnel will be on-site to ensure smooth traffic flow around the work zone. On site personnel will also maintain communication with local residents and businesses to help minimize disruption.

Motorists are asked to use alternate routes. Motorists are also reminded that speed fines double in work zones.

We apologize for any inconvenience this necessary infrastructure improvement work may cause.

For more information on Halifax Water please visit our YouTube channel, follow us on Twitter @HalifaxWater, or call our Customer Care Centre at 902-490-4820.

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Contact:
James Campbell
Communications & Public Relations Coordinator
Halifax Water
902-490-4604


Halifax Water to Resume Normal Operations Tomorrow (Wednesday February 15, 2017)

General News - Feb 14, 2017

Halifax Water will resume normal operations tomorrow (Wednesday, February 15th) and all offices will return to regular business hours. Crews are currently digging out from the recent winter storm.

In recognition that the storm has buried hydrants and catch basins, we encourage residents to adopt them and clear hydrants and catch basins in the vicinity of their homes. Residents can easily locate them by using Halifax Water’s Hydrant and Catch Basin locater App .

We encourage residents to use caution when working in and around the street and be aware of plows and other vehicles.

For more information on Halifax Water please visit us on YouTube, or follow us on Twitter @HalifaxWater or call our Customer Care Centre at 902-490-4820.

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Contact:
James Campbell
Communications & Public Relations Coordinator
Halifax Water
902-476-5885


Halifax Water Offices Closed Due to Storm

General News - Feb 13, 2017

Due to the continued severe weather predicted for tomorrow, Halifax Water offices will be closed Tuesday, February 14, 2017.

Personnel will make every effort to maintain essential services and respond to emergencies. For water, wastewater and stormwater emergency service call 902-490-4820.

A further update on the status of Halifax Water offices for Wednesday, February 15th will be issued by 4 p.m. on Tuesday, February 14th.

For more information on Halifax Water please visit us on YouTube, or follow us on Twitter @HalifaxWater.

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Contact:
James Campbell
Communications & Public Relations Coordinator
Halifax Water
902-476-5885


Halifax Water Offices Closed Due to Storm

General News - Feb 12, 2017

Due to the severe weather predicted for tomorrow, Halifax Water offices will be closed Monday, February 13, 2017.

Personnel will make every effort to maintain essential services and respond to emergencies. For water, wastewater and stormwater emergency service call 902-490-4820.

A further update on the status of Halifax Water offices for Tuesday, February 14th will be issued by 4 p.m. on Monday, February 13th.

For more information on Halifax Water please visit us on YouTube, or follow us on Twitter @HalifaxWater.

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Contact:
James Campbell
Communications & Public Relations Coordinator
Halifax Water
902-476-5885

 


January 2017

St.Margaret’s Bay Road - Water Lateral Installation

Water System - Jan 27, 2017

G & R Kelly Construction will be installing a private property water lateral tomorrow (Saturday) on St. Margaret’s Bay Road between Alderwood Drive and Ferndale Drive.

The work is scheduled to get underway at 8am and be complete around 8pm, weather permitting.

There will be stop and go traffic in the work zone. Experienced traffic control personnel will be on-site.  Sidewalks will remain open.

Motorists should expect delays, use alternate routes where possible, and proceed carefully through the work zone. Motorists are also reminded that speed fines double in work zones.

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Contact:                                                               
Contact: G & R Kelly Construction
902-835-3125


Herring Cove Road - Sewer System Maintenance

Wastewater System - Jan 26, 2017

Halifax Water crews will be undertaking scheduled sewer system maintenance tomorrow (Friday, January 27th) near the intersection of Herring Cove Road and Purcell’s Cove Road (adjacent to turning lane to Purcell’s Cove Road Road).

The work is scheduled to get underway in the inbound lane of Herring Cove Road at 9am and is estimated to be complete by 12noon, weather permitting.

There will be stop and go traffic in the work zone. Experienced traffic control personnel will be on-site. 

Motorists should expect delays, use alternate routes where possible, and proceed carefully through the work zone. Motorists are also reminded that speed fines double in work zones.

We apologize for any inconvenience this necessary infrastructure improvement work may cause.

For more information on Halifax Water please visit us on YouTube, or follow us on Twitter @HalifaxWater.

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Contact:
James Campbell
Communications & Public Relations Coordinator
Halifax Water
902-490-4604


Mumford Road - Watermain Repair

Watermain Repairs - Jan 26, 2017

Halifax Water crews will be undertaking scheduled watermain repairs this evening near 7020 Mumford Road.

The work is scheduled to get underway at 9pm and is estimated to be complete in the early hours of Friday morning.

There will be stop and go traffic in the work zone. Experienced traffic control personnel will be on-site. 

Motorists should expect delays, use alternate routes where possible, and proceed carefully through the work zone. Motorists are also reminded that speed fines double in work zones.

We apologize for any inconvenience this necessary infrastructure improvement work may cause.

For more information on Halifax Water please visit us on YouTube, or follow us on Twitter @HalifaxWater.

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Contact:
James Campbell
Communications & Public Relations Coordinator
Halifax Water
902-490-4604


Herring Cove Road - Watermain Repair

Watermain Repairs - Jan 18, 2017

Halifax Water crews will be undertaking scheduled watermain repairs tomorrow (Thursday, January 19th) near the intersection of Herring Cove Road and Purcell’s Cove Road (adjacent to 30 Herring Cove Road).

The work is scheduled to get underway in the inbound lane of Herring Cove Road at 9am and is estimated to be complete by 4pm, weather permitting.

There will be stop and go traffic in the work zone. Experienced traffic control personnel will be on-site. 

Motorists should expect delays, use alternate routes where possible, and proceed carefully through the work zone. Motorists are also reminded that speed fines double in work zones.

We apologize for any inconvenience this necessary infrastructure improvement work may cause.

For more information on Halifax Water please visit us on YouTube, or follow us on Twitter @HalifaxWater.

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Contact:
James Campbell
Communications & Public Relations Coordinator
Halifax Water
902-490-4604

 


Victoria Road - Water System Maintenance

Wastewater System - Jan 13, 2017

Halifax Water crews will be undertaking scheduled water system maintenance Monday, January 16 in the vicinity of 94 Victoria Road and Dartmouth High School.

The work is scheduled to get underway at 9am and is estimated to be complete at 4pm, weather permitting.

There will be stop and go traffic in the work zone. Experienced traffic control personnel will be on-site. 

Motorists should expect delays and are asked to use alternate routes where possible and to proceed carefully through the work zone. Motorists are also reminded that speed fines double in work zones.

We apologize for any inconvenience this necessary infrastructure improvement work may cause.

For more information on Halifax Water please visit us on YouTube, or follow us on Twitter @HalifaxWater.

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Contact:
James Campbell
Communications & Public Relations Coordinator
Halifax Water
902-490-4604


Woodlawn Road at Valleyfield Road - Watermain Repair

Watermain Repairs - Jan 12, 2017

Halifax Water crews will be undertaking scheduled watermain repairs tomorrow (Friday, January 13th) in the intersection of Woodlawn Road and Valleyfield Road.

The work is scheduled to get underway at 9am and is estimated to be complete at 4pm, weather permitting.

There will be lane drops in the work zone. Two-way traffic will be maintained. Experienced traffic control personnel will be on-site. 

Motorists should expect delays and are asked to use alternate routes where possible and to proceed carefully through the work zone. Motorists are also reminded that speed fines double in work zones.

We apologize for any inconvenience this necessary infrastructure improvement work may cause.

For more information on Halifax Water please visit us on YouTube, or follow us on Twitter @HalifaxWater.

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Contact:
James Campbell
Communications & Public Relations Coordinator
Halifax Water
902-490-4604


December 2016

Armdale Roundabout - Stormwater System Maintenance

Stormwater System - Dec 9, 2016

Halifax Water will be performing stormwater system maintenance in the area of the Armdale Roundabout December 11th, 12th and 13th.  

The work will take place in the overnight hours from 11pm-6am. Crews will rotate around the roads that enter the Armdale Roundabout. A lane drop will be in place on each approach road where crews are working. There will be no loss of municipal services.

Sidewalks will remain open. Experienced traffic control personnel will be on-site to ensure smooth traffic flow. On site personnel will also maintain communication with local residents and businesses to help minimize disruption.

Motorists are asked to use alternate routes where possible and to proceed carefully through the work zone. Motorists are also reminded that speed fines double in work zones.

We apologize for any inconvenience this necessary stormwater infrastructure improvement work may cause.

For more information on Halifax Water please visit us on YouTube, or follow us on Twitter @HalifaxWater.

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Contact:
James Campbell
Communications & Public Relations Coordinator
Halifax Water
902-490-4604


November 2016

Elmwood Avenue - Watermain Repair

Watermain Repairs - Nov 15, 2016

Halifax Water crews are on-site repairing a watermain on Elmwood Avenue.

Water service is out on Elmwood Avenue from Windmill Road to Wyse Road. Crews estimate water service will be restored late this evening.

Motorists are asked to use alternate routes where possible and to proceed carefully through the work zone. Motorists are also reminded that speed fines double in work zones.

We apologize for any inconvenience this necessary infrastructure improvement work may cause.

For more information on Halifax Water please visit us on YouTube, or follow us on Twitter @HalifaxWater.

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Contact:
James Campbell
Communications & Public Relations Coordinator
Halifax Water
902-490-4604


Seasonal Disinfection - Second Pilot Program

General News - Nov 7, 2016

With the success of the initial program, Halifax Water has been granted approval by Nova Scotia Environment to undertake a second seasonal disinfection pilot program. Halifax Water implemented a successful pilot seasonal disinfection program from March 1 to April 30, 2016 without any adverse effects to the environment, as shown through the water sampling results associated with the program.

This second pilot program will see the Ultra Violet (UV) disinfection systems shut down at the Halifax, Dartmouth, Herring Cove and Eastern Passage wastewater treatment facilities (WWTFs), from November 7, 2016 to April 30, 2017. The UV systems will be turned on December 19, 2016 - January 2, 2017 to accommodate Polar Bear swims. Full screening of floatables and all other treatment processes will continue to operate year round.

Halifax Water is enhancing its sampling program for this second pilot program. Monitoring of bacteria levels will take place bi-weekly at selected sites around Halifax Harbour. Our initial pilot program provided for monthly sampling.

For more information visit the Seasonal Disinfection web page on the Halifax Water website.

For more information on Halifax Water please visit us on YouTube, or follow us on Twitter @HalifaxWater.

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Contact:
James Campbell
Communications & Public Relations Coordinator
Halifax Water
902-490-4604


October 2016

COLTA/BLT Trail Maintenance Work Complete

Construction Projects - Upgrades - Oct 25, 2016

Maintenance work on the Chain of Lakes Trail between Horseshoe Lake Drive and Chain Lake Drive, adjacent to Horseshoe Lake Park is complete and the trail reopened.

We apologize for any inconvenience this necessary infrastructure maintenance work may have caused.

For more information on Halifax Water please visit us on YouTube, or follow us on Twitter @HalifaxWater.

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Contact:
James Campbell
Communications & Public Relations Coordinator
Halifax Water
902-490-4604


Lake Major - Water Restriction Lifted

General News - Oct 24, 2016

The water restrictions in place since September 19th for customers served by Lake Major are being lifted effective immediately.

The rainfall event of October 22nd, which provided 68mm of rain, has restored water levels at Lake Major to sustainable seasonal levels. Lake Major serves the communities of Dartmouth, Cole Harbour, Westphal, North Preston and Eastern Passage (see service area map for affected service area).

Halifax Water would like to thank all customers who helped to conserve approximately 3million litres/day during the water restriction period.

For more information on Halifax Water please visit us on YouTube, or follow us on Twitter @HalifaxWater.

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Contact:
James Campbell
Communications & Public Relations Coordinator
Halifax Water
902-490-4604


COLTA/BLT Trail Maintenance

Construction Projects - Upgrades - Oct 18, 2016

Beginning Monday, October 24th Dexter Construction, on behalf of Halifax Water, will be closing a section of the Chain of Lakes Trail between Horseshoe Lake Drive and Chain Lake Drive, adjacent to Horseshoe Lake Park.

The trail will be closed in this section until Friday, October 28th, weather permitting.

All other sections of the BLT/COLTA trail will remain open.

This work is to allow for the inspection of underground infrastructure. Crews will be performing underground inspections at various points throughout the work zone.  To access the various inspection points, crews will be required to make temporary asphalt cuts in the trail. All asphalt cuts will be reinstated once the inspection process is complete.

We apologize for any inconvenience this necessary infrastructure maintenance may cause.

For more information on Halifax Water please visit us on YouTube, or follow us on Twitter @HalifaxWater.

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Contact:
James Campbell
Communications & Public Relations Coordinator
Halifax Water
902-490-4604


Advanced Metering Infrastructure - Project Approved

General News - Oct 6, 2016

The Nova Scotia Utility and Review Board (NSUARB) has released a Decision approving Halifax Water’s Advanced Metering Infrastructure (AMI) Project, as well as some changes to Halifax Water’s regulations to enable AMI.

Halifax Water filed an application on May 12, 2016 requesting approval of a water meter upgrade project throughout its service area.  This upgrade to Advanced Metering Infrastructure (AMI) will enable two-way digital communication between the utility and its customers. This technology forms the backbone of the utility of the future, which means more customer-focused and efficient service for everyone.

Halifax Water routinely replaces water meters in the normal course of operations, and currently has a combination of automated meter reading and manual units throughout the service area. AMI technology was selected as the best choice for this meter upgrade based on several factors. First and foremost, AMI will increase customer convenience, customer ability to track and manage water usage in real time, and enhance customer service.  Once the meter is installed, the need to enter a customer’s home/business or access their property will be greatly reduced. Over time, Halifax Water will be more responsive to customer inquiries based on better data, provide enhanced leak detection services, and move to monthly billing which allows customers to manage their budgets more effectively.

The decision to install AMI technology is part of Halifax Water’s broader goal of continuously improving the overall water infrastructure and customer service experience. This will allow for more effective system operations and cost savings.  From an environmental standpoint, Halifax Water will reduce its environmental footprint due to reductions in vehicle travel to read meters and perform other basic services, which will be completed remotely once the meters are installed.  Lastly, AMI technology will enable Halifax Water to take advantage of future industry developments, such as providing customers secure access to data that will allow them to manage their water usage and costs.

Halifax Water Board Chair Ray Ritcey stated, “This technology is a critical step in enhancing our service to existing and future customers.”

Halifax Water General Manager Carl Yates said “AMI technology will bring benefits to our customers, the environment, and the utility. Halifax Water looks forward to keeping our customers informed and satisfied throughout this multi-year project. We want our customers to take full advantage of the many benefits AMI technology has to offer”.

The $25.4million Advanced Metering Infrastructure project will start with an initial rollout to a few hundred customers in early 2017. Based on results in this initial deployment phase, meter installation for the rest of our customers would occur in phases over the next three years.

Please visit the Halifax Water website for more information on the AMI Project.

For more information on Halifax Water please visit us on YouTube, or follow us on Twitter @HalifaxWater.

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Contact:
James Campbell
Communications & Public Relations Coordinator
Halifax Water
902-490-4604


Lake Major - Water Restriction Continues

General News - Oct 4, 2016

Lake Major, which serves the communities of Dartmouth, Cole Harbour, Westphal, North Preston and Eastern Passage, continues to see water levels drop to new historic lows as a result of an ongoing lack of significant rainfall  (Click to see map of affected service area and historical Lake Major lake elevations).

In order to maintain essential water service,  mandatory water conservation restrictions remain in effect for all residents and businesses supplied by the Lake Major Water Treatment Plant, until further notice. The water conservation measures include:

  • No lawn, garden, plant watering, pool filling or other outside water usage
  • No car/RV or other vehicle washing at home. Commercial car washes remain available for the time being

Thanks to the efforts of residents served by Lake Major, we have seen water usage drop by 3million litres/day. That’s equivalent to filling 1.2 Olympic sized swimming pools per day, or just over 11,000 residents not using any water, based on an average water consumptions rate of 272 litres per day. Halifax Water thanks all residents who have worked to conserve water and help maintain essential water service for Lake Major customers.

Visit the water conservation tips page for a full list of ways to conserve water.

These ongoing water restrictions are in place to maintain essential water service for all customers in the Lake Major service area. Continued water conservation efforts will help avoid a potentially serious situation involving future water outages.   

For more information on Halifax Water please visit us on YouTube, or follow us on Twitter @HalifaxWater.

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Contact:
James Campbell
Communications & Public Relations Coordinator
Halifax Water
902-490-4604